Laurie Bostelman
Senior Director of Learning and Development
Coaching/Consulting Experience
Laurie is a dynamic learning & development leader with 17+ years of healthcare experience. She specializes in designing scalable, innovative learning frameworks that integrate UX/UI principles, providing curated libraries of on-demand courses and immersive learning journeys. Her in-person training focuses on scenario-based and discussion-driven engagement, fostering active participation and real-world application. From needs analysis to implementation, Laurie partners with stakeholders and subject matter experts to ensure measurable success through coaching, reinforcement, and behavior-driven outcomes. She approaches challenges with curiosity, empathy, and design thinking, crafting exceptional learning experiences that drive both individual and organizational growth. Laurie has empowered individuals at every level, from aspiring leaders to executives, through self-reflection and individualized development. By fostering trust and clarity, she helps them identify strengths, overcome limitations, and take ownership of their growth journey.
As a Facilitator, Laurie quickly builds rapport with her participants and creates a supportive environment where groups can share and learn from each other, fostering psychological safety, reflection, and meaningful connections that build trust and belonging.
Laurie Bostelman
Senior Director of Learning and Development
Coaching/Consulting Experience
Laurie is a dynamic learning & development leader with 17+ years of healthcare experience. She specializes in designing scalable, innovative learning frameworks that integrate UX/UI principles, providing curated libraries of on-demand courses and immersive learning journeys. Her in-person training focuses on scenario-based and discussion-driven engagement, fostering active participation and real-world application. From needs analysis to implementation, Laurie partners with stakeholders and subject matter experts to ensure measurable success through coaching, reinforcement, and behavior-driven outcomes. She approaches challenges with curiosity, empathy, and design thinking, crafting exceptional learning experiences that drive both individual and organizational growth. Laurie has empowered individuals at every level, from aspiring leaders to executives, through self-reflection and individualized development. By fostering trust and clarity, she helps them identify strengths, overcome limitations, and take ownership of their growth journey.
As a Facilitator, Laurie quickly builds rapport with her participants and creates a supportive environment where groups can share and learn from each other, fostering psychological safety, reflection, and meaningful connections that build trust and belonging.
Business/Organizational Leadership Experience
With a proven record of leading enterprise-level learning initiatives, introducing new technologies, delivery methodology, and employee engagement strategies, she brings expertise in consulting, project management, delivery, design, development, and learning analytics. She has also done deep work into culture, onboarding, and social responsibility as ways to increase employee engagement and sense of belonging.
Examples of Impact:
Directed learner engagement strategy for Learning Platform launch to 50K teammates, exceeding eNPS goal of 50 and monthly active usage goals of 25%.
Launched and tailored Emotional Intelligence training 3K+ Call and Claim employees, raising NPS scores and quality scores, and offering both in-person and virtual sessions to reduce production impact.
Innovated call center training with immersive, peer-assisted onboarding across 7 contact centers, reducing onboarding time and increasing reliability and quality of caller experience.
Designed and administered 200+ classroom-led courses, webinars, and e-learning sessions for onsite, remote, and global employees, class sizes (12 - 500 participants), enhancing overall employee competency and engagement through calibrations and reduced retakes for assessments
Managed 2-day executive onboarding sessions, reducing attrition of director-level.
Education and Certifications
Degrees: Laurie holds a master’s degree in organizational leadership, human resources management from Trevecca Nazarene University and a bachelor’s degree in liberal studies with concentrations in organizational communication and learning and development from Middle Tennessee State University.
Certifications: Instructor/Facilitator Certification through Langevin, LLC. She is also a member of SHRM and ATD.
Personal Interests
Laurie enjoys planning workshops and retreats around yoga, floral design, and cooking. She enjoys traveling and learning about new cultures with her husband along with staying home and entertaining friends on their patio with their dog, Bridget.
Business/Organizational Leadership Experience
With a proven record of leading enterprise-level learning initiatives, introducing new technologies, delivery methodology, and employee engagement strategies, she brings expertise in consulting, project management, delivery, design, development, and learning analytics. She has also done deep work into culture, onboarding, and social responsibility as ways to increase employee engagement and sense of belonging.
Examples of Impact:
Directed learner engagement strategy for Learning Platform launch to 50K teammates, exceeding eNPS goal of 50 and monthly active usage goals of 25%.
Launched and tailored Emotional Intelligence training 3K+ Call and Claim employees, raising NPS scores and quality scores, and offering both in-person and virtual sessions to reduce production impact.
Innovated call center training with immersive, peer-assisted onboarding across 7 contact centers, reducing onboarding time and increasing reliability and quality of caller experience.
Designed and administered 200+ classroom-led courses, webinars, and e-learning sessions for onsite, remote, and global employees, class sizes (12 - 500 participants), enhancing overall employee competency and engagement through calibrations and reduced retakes for assessments
Managed 2-day executive onboarding sessions, reducing attrition of director-level.
Education and Certifications
Degrees: Laurie holds a master’s degree in organizational leadership, human resources management from Trevecca Nazarene University and a bachelor’s degree in liberal studies with concentrations in organizational communication and learning and development from Middle Tennessee State University.
Certifications: Instructor/Facilitator Certification through Langevin, LLC. She is also a member of SHRM and ATD.
Personal Interests
Laurie enjoys planning workshops and retreats around yoga, floral design, and cooking. She enjoys traveling and learning about new cultures with her husband along with staying home and entertaining friends on their patio with their dog, Bridget.
