Becki Drum
Leadership Facilitator with Element of Change
Experience
Becki brings more than 20 years of experience in Leadership Development to Element of Change. Focused on driving measurable organizational impact, she partners with senior leaders to clarify operational priorities, strengthen leadership behaviors, and build high-performing, aligned teams. Her expertise spans cultural transformation, leadership development, employee engagement, and customer experience strategy. As a facilitator, Becki creates a candid, results-focused environment where leaders gain clarity, shift mindsets, and translate insight into action. Becki has supported senior executives across healthcare, hospitality, entertainment, and retail sectors.
Representative Clients / Industries
A representative list of relevant engagements and clients include:
Chief Consumer Experience Officer, Healthcare
Chief Advancement Officer, Hospitality Non-Profit
Regional Vice President, Hospitality & Entertainment
Senior Vice President Customer Advocacy and Insights, Healthcare Retail
Becki Drum
Leadership Facilitator with Element of Change
Experience
Becki brings more than 20 years of experience in Leadership Development to Element of Change. Focused on driving measurable organizational impact, she partners with senior leaders to clarify operational priorities, strengthen leadership behaviors, and build high-performing, aligned teams. Her expertise spans cultural transformation, leadership development, employee engagement, and customer experience strategy. As a facilitator, Becki creates a candid, results-focused environment where leaders gain clarity, shift mindsets, and translate insight into action. Becki has supported senior executives across healthcare, hospitality, entertainment, and retail sectors.
Representative Clients / Industries
A representative list of relevant engagements and clients include:
Chief Consumer Experience Officer, Healthcare
Chief Advancement Officer, Hospitality Non-Profit
Regional Vice President, Hospitality & Entertainment
Senior Vice President Customer Advocacy and Insights, Healthcare Retail
Business/Organizational Leadership Experience
Prior to joining Element of Change, Becki held a variety of positions in talent development with The Walt Disney Company. While serving as an Engagement Manager and Delivery Director for Disney Institute, she advised leaders of all levels in a variety of industries worldwide. This included a partnership with a Fortune 5 companyā€™s senior leadership to elevate customer experience and employee engagement across multiple brands, driving scalable strategies adaptable to retail and contact center environments. Her approach integrates operational rigor with human-centered leadership practices to deliver sustainable results.
Education & Training
Becki holds a Master of Arts in Instructional Technology from University of Central Florida. She received her Bachelor of Arts in Organizational Communication at Winona State University.
Certifications
Becki completed a Project Management certificate program at Stetson University and is currently pursuing her Associate Certified Coach (ACC) certification through International Coaching Federation (ICF).
Business/Organizational Leadership Experience
Prior to joining Element of Change, Becki held a variety of positions in talent development with The Walt Disney Company. While serving as an Engagement Manager and Delivery Director for Disney Institute, she advised leaders of all levels in a variety of industries worldwide. This included a partnership with a Fortune 5 companyā€™s senior leadership to elevate customer experience and employee engagement across multiple brands, driving scalable strategies adaptable to retail and contact center environments. Her approach integrates operational rigor with human-centered leadership practices to deliver sustainable results.
Education & Training
Becki holds a Master of Arts in Instructional Technology from University of Central Florida. She received her Bachelor of Arts in Organizational Communication at Winona State University.
Certifications
Becki completed a Project Management certificate program at Stetson University and is currently pursuing her Associate Certified Coach (ACC) certification through International Coaching Federation (ICF).
